I apologise that processing the video had taken more time than I thought. KAN JULING KU MENGEDIT. The video is unfortunately cut into two halves, Part 1 and Part 2. I hope that everyone can follow the interview. I’ve manipulated voice to make it louder to the best of my limited abilities (there is a distinct background sound of…. running water) and I’ve also censored as much as I could.
What you unfortunately won’t see in the videos: Faces of the Interviewees, as they have explicitly said, and I quote, “we are private people”. SO I have applied some visual filters to mask the scenes.
There will be an introductory few seconds in the beginning by me, and the rest is pretty much Muaz’s interview skills. 🙂
It is uploading to YouTube as we speak. It’s a bit long, so patience is a virtue. Hehe. Watch this space. In the mean time, commentary by Muaz is available here.
UPDATE (3.00pm): Here is the first part of the interview. Please try to not comment yet until you’ve watched the second part (upload not complete yet), thanks!
Disclaimer: For those who noticed the question, we definitely did NOT say that we were from the Brunei Times when we were asked. But we did say, we represent the “Bruneian Blogging Community” hehe. Sorry guys, had to say something. 😉
UPDATE (11.15pm): Here is the second part of the interview finally uploaded (atu belangau). I was using a PC for the hell of it and Firefox actually crashed on me 2 times while uploading this. See why I love Macs?
There it is. First of all, I was definitely impressed that they agreed to do the interview. There was not much hesitation on their part when we asked for the interview, after all, they deserve as equal a chance as everyone to defend themselves. I don’t want to bash the restaurant yet I am very sympathetic and outraged by the story from the bulletin.
There are definitely inconsistencies between the story of the customers and the story of Wecan owners. One say this but the other say that. Which one is telling the truth? I cam for clarification, but instead ended up being more muddled. Adakah kayu bergoyang tanpa adanya angin? But in their position what would you do?
The table with 4 seats was indeed given away to other people but sure they only ate a piece of kurma (and some drinks) because all the food from the buffet was gone. Their father indeed used the surau for praying but they actually came also to sungkai. But with the absence of food they left. However, this doesn’t mean that the owners were untruthful in their story because at the time, the 4 people dealt only with one of the workers.
Frankly, at face value, I can definitely sympathise with both parties. Sure the customers were a bit noisy and was affecting the restaurants ambience, but then again, the restaurant owners did not exactly handle the situation well. I think both parties could have reached an amicable conclusion should discussion continue between them. Perhaps also the policy of “pay for all bookings regardless of how many in attendance” should be even more clearly stated.
In the end you have to decide yourself. It’s a good restaurant but needs serious revamping in the “service” and “customer appreciation” department.
Let this be a lesson to all restaurateurs, be clear with not-so-common policies such as this, remember that they are your breadwinners and thus must be appreciated. Let this also be a lesson to diners, make sure you get all the correct information, don’t be afriad to ask if you are unsure. Be reasonable and polite no matter what the situation is.
To the 10 customers who had to suffer such an embarrassing spectacle, don’t think that your experience have been put aside. Take comfort in the effects your story have on people, take pride in the fact that you have opened many eyes, and hopefully no one would ever again have to endure anything like that. Let us all take whats good from this and forgive whats bad.
UPDATE: Apologies to those who came here for a recording of the interview. At the request (through phonecall) of the Wecan Restaurant’s manager, the videos have been privatised and members of the public will not be able to watch. While you can still see the embedded YouTube player, clicking the “Play” buton will only result in a “Loading…” message with no actual loading.
When I enquired “why”, he simply said, and I quote, “there is no point” and urgently requested for the videos to be removed. I did compromised and negotiated whether a voice recording would be better suited for them. However,he refused and reiterated, “there is no point”.
If you would like to know more of what went on in the interview, please refer to comments section and this blog post. I would like to reiterate that, while the video was being recorded, the interviewees were aware that the camera was rolling and everything they say were being villified on camera. They were also aware that the interview was to be posted online.
For now, apologies from Turquoise and Roses! It is their rights and I am only honouring the request of my interviewees. 🙂
From Wecan owners via text message (spelling mistakes NOT mine):
“Before we started, we had clearly warned you not to take any video or voice recording but we have totatly disregarded our request and instruction. Therefore it was improper for you to have done so. We advise you to totally delete the video and interview, forthwith.Wecan owners.”